Refund policy

Our customers are important to us and we always want you to be happy with every aspect of your shopping experience with No Frills Refills. Should there be any problems with your products please get in touch with directly and we will aim to resolve any issues or concerns you have.

You can contact us at info@nofrillsrefills.co.uk

Damages/Issues 

Please inspect your order upon receipt and contact us immediately if something is damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
There are no exceptions!! - if you are unhappy, we want to find out why and change that, so please contact us to discuss any concerns, any time.

Exchanges
This is our favoured option - if you are unhappy with your original purchase, we will happily exchange your product for the same or a different product to the same value - of course the difference in price can be adjusted accordingly.

Refunds

If this is your preference, we can arrange a refund for you, something we will discuss when you email. You’ll be automatically refunded by your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund but we will confirm to you when it has been processed by us.